Yes. The Daniel Green Company uses industry standard Secure Sockets Layer (SSL) software to secure e-commerce transactions. This software encrypts your credit card number and other personal information so that it cannot be read as the information travels over the internet.
In addition, we also take steps to protect your personal information in our facilities. Access to your personal information is restricted to those employees who need it to process an order or carry out a requested task. Finally, we rely on third-party service providers for the physical security of some of our computer hardware for added security.
Please note that technical experts agree that online purchases are far safer than traditional credit card transactions (restaurants and stores) because the information is immediately encrypted.
2) Will my personal information remain private and confidential?
Yes. The Daniel Green Company does not sell, share, or rent your personal information to anyone. We do everything possible to protect this data. Please see our Privacy Policy for additional information.
1) How do I ship to any address other than my billing address?
When you place an order, you will be prompted to enter a bill-to address and a ship-to address. Simply enter the address to which the purchase should be sent at this time.
The Daniel Green Company offers FREE SHIPPING on all standard shipments, which may take 1-7 business days. Expedited shipping is available at an additional cost and will be an option during checkout.
If you place an order online, we will notify you via e-mail when we have received the order. You will receive an e-mail once your product is processed and when it has shipped. The final e-mail will include a FedEx tracking number for your reference. You may contact Customer Service with any questions at 1-866-743-2319.
Orders placed before 10:45am CST (Monday-Friday) will be processed and shipped on the same day. Shipping may take 1-7 business days. For more shipping information, see our Shipping/Return Policy.
6) How does The Daniel Green Company charge for tax?
Sales tax will be added to orders being SHIPPED TO Arkansas, California ,Illinois, Michigan, Missouri, Ohio, Tennessee or Texas. For all other states, no sales tax will be applied.
We accept Visa, MasterCard, Discover, American Express and PayPal. If you would like to order by mail, you may send a check or money order in addition to a completed Order Form.
8) I would prefer to pay by check or money order. Am I able to do that?
Yes. You can download an Order Form and mail it to our Cutomer Service department with your check or money order. Contact Customer Service first if you have any questions.
13) Does The Daniel Green Company offer gift packaging?
Yes, visit our Gift Packaging page to see our gifting options. Please note, gift packaging is not avaialble for Woolrich footwear. We are sorry for any inconvenience this may cause.
Yes, we carry a variety of widths in many of our products. To find out which products are available in your width, simply search "narrow", "medium" or "wide" and those styles will be shown.
3) I have a particular product in mind and cannot find it, where should I look?
You can type the product name or style number in the search bar at the top of the website. If you are unable to find a product, we may no longer carry it as we sometimes discontinue styles. Should you have any questions regarding availability, please contact Customer Service at 1-866-743-2319, Monday-Friday 7am-7pm (CST).
5) My slippers are worn out or defective, who can I talk to?
If you have a problem with your purchase, please call our Customer Service line at 1-866-743-2319, Monday-Friday 7am-7pm (CST). A representative will be able to help resolve the issue. If your product is found to be defective, we will gladly exchange it or credit your account if the product is no longer available. Please note: If you purchased the product through another retailer, you must return it to the store from which it was purchased.
1) How can I return a previous Daniel Green Company purchase?
For directions on how to return an item, please review our Shipping & Return Policy or contact Customer Service. Please note: If you did not purchase your slippers directly from The Daniel Green Company, you must return them to the retailer from which they were purchased.
3) Why hasn't my exchange shown up on my credit card statement?
We will notify you via e-mail once we have credited your account. Please note: It may take 3-5 days for the credit to show up on your credit card account. If you do not receive a notification from The Daniel Green Company, please contact Customer Service.
You can reach our Customer Service department by calling 1-866-743-2319, Monday-Friday 7am-7pm (CST). You may also send an e-mail to dg@daniel-green.com and a representative will respond as soon as possible.
3) How can I receive a catalog from The Daniel Green Company?
Request a Catalog and one will be mailed to you. Please allow 7-10 days for receipt. You will also be added to our mailing list for future catalogs and promotions.
Visit our Store Locator, but please note that most retailers carry limited inventory. To view our complete line and ensure in-stock availability, we suggest you shop online at danielgreen.com.
